What's your refund policy?
Please choose carefully, as we do not refund if you change your mind or if you made a mistake when ordering from the website.
For products purchased in our retail stores we are happy to exchange products within 14 days of purchase, providing the goods are in resaleable condition and you have proof of purchase.
For products purchased from our website we are happy to exchange your goods within 28 days with proof of purchase, providing the goods are in re-saleable condition.
If you don’t wish to exchange a returned item, we will refund the original purchase price excluding freight charges, back onto your Whitcoulls Business Account, or if another form of payment was used, we will refund to an eGift card.
If the product returned is faulty, we will meet our obligation to provide a remedy under the “Consumer Guarantees Act”.
When a customer is purchasing a gift, a Whitcoulls Gift Exchange receipt can be provided. This is valid for 2 months from the date of purchase.
Where can I exchange an item?
You can either return an item for exchange at any of our Stores or if purchased from our website you may also send it to the Webstore Returns Centre for processing. Please ensure you have your till receipt or online Dispatch Record or Invoice with you if you take your item to a store. If returning a website order to our Returns processing centre please include a copy of your Invoice or Dispatch Record.
Please note that the return for exchange is at your cost. We do not refund any freight portion charged if the products are subsequently returned or exchanged.
Returns Address for Website Orders:
Whitcoulls Business Returns,
Private Bag 92098,
Victoria St West,
Auckland 1142
Please choose carefully, as we do not refund if you change your mind or if you made a mistake when ordering from the website.
For products purchased in our retail stores we are happy to exchange products within 14 days of purchase, providing the goods are in resaleable condition and you have proof of purchase.
For products purchased from our website we are happy to exchange your goods within 28 days with proof of purchase, providing the goods are in re-saleable condition.
If you don’t wish to exchange a returned item, we will refund the original purchase price excluding freight charges, back onto your Whitcoulls Business Account, or if another form of payment was used, we will refund to an eGift card.
If the product returned is faulty, we will meet our obligation to provide a remedy under the “Consumer Guarantees Act”.
When a customer is purchasing a gift, a Whitcoulls Gift Exchange receipt can be provided. This is valid for 2 months from the date of purchase.
Where can I exchange an item?
You can either return an item for exchange at any of our Stores or if purchased from our website you may also send it to the Webstore Returns Centre for processing. Please ensure you have your till receipt or online Dispatch Record or Invoice with you if you take your item to a store. If returning a website order to our Returns processing centre please include a copy of your Invoice or Dispatch Record.
Please note that the return for exchange is at your cost. We do not refund any freight portion charged if the products are subsequently returned or exchanged.
Returns Address for Website Orders:
Whitcoulls Business Returns,
Private Bag 92098,
Victoria St West,
Auckland 1142